Position-Customer Support Analyst

Overview
Provide tier 1 functional software support to Imaginera customer base. Understand and articulate customer functional issue and provide guidance in issue resolution.

Functional Expertise
2-3 years experience in supporting 1 of the 3 areas: 1. Accounting/Financials; 2. Manufacturing/Distribution and 3. Platform Support. The ideal candidate will have a BA or BS in Business, Accounting or Information Technology, a high level of PC literacy and strong interpersonal, communication and problem solving skills. The platform team requires a strong background in Window NT and SQL databases, preferably Centura SQLBase. Accounting/Financial Support Analyst will require knowledge of AP, AR, PR, GL, Financial Statements, PO, Inventory and Jobcost Applications. Manufacturing Support Analyst should have a minimum of 5 years experience in the Corrugated Box or Folding Carton Industry.

Major Activities
Provide timely, accurate and helpful assistance to our international user base thru the use of Remedy Corporation CRM Software. The primary responsibility of this position is Customer Service. While this position is a member of our in-house support group, emergency travel is a possibility.

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