Amtech Support Line - (215) 639-5878

Industry Knowledge:
This group of talented in-house system analysts, accountants, and technicians comprise the help desk to assist our clients in getting their jobs done.  With decades of experience these analysts provide a unique understanding of your daily business needs.

Hot line support:
Amtech analysts provide hot line phone support. Skill sets range from estimators to sales service managers, and controllers to systems technicians.

Call tracking:
Calls are handled with the assistance of an Automatic Call Distribution (ACD) system. This electronic phone system monitors calls, response times and resolutions to act as an on-going improvement tool in our efforts to provide superb customer service. Additionally, all calls are logged into our in-house help desk tracking system which helps us to build response scripts for repeated questions.

Software maintenance:
Software maintenance concerns that are reported to Amtech are delivered to a separate team of in-house development specialists. These programmers review the concern to diagnose and rank the severity of the issue and schedule it for programming.

Release upgrades:
Amtech provides a minimum of one release of software per year. Releases include Amtech's in-house development as well as client sponsored modifications. Extensive release notes and ongoing enhancements in the documentation and on-line help tools provide a road map for clients wanting to take advantage of the software improvements. Optional on-site services are available to expedite the education process related to new release capabilities.