Amtech Support Line - (215) 639-5878

Industry Knowledge:
This group of talented in-house system analysts, accountants, and technicians comprise the help desk to assist our clients in getting their jobs done.  With decades of experience these analysts provide a unique understanding of your daily business needs.

Hot line support:
Amtech analysts provide hot line phone support. Skill sets range from estimators to sales service managers, and controllers to systems technicians.

Call tracking:
Calls are handled with the assistance of an Automatic Call Distribution (ACD) system. This electronic phone system monitors calls, response times and resolutions to act as an on-going improvement tool in our efforts to provide superb customer service. Additionally, all calls are logged into our in-house help desk tracking system which helps us to build response scripts for repeated questions.

Software maintenance:
Software maintenance concerns that are reported to Amtech are delivered to a separate team of in-house development specialists. These programmers review the concern to diagnose and rank the severity of the issue and schedule it for programming.

Release upgrades:
Amtech provides a minimum of one release of software per year. Releases include Amtech's in-house development as well as client sponsored modifications. Extensive release notes and ongoing enhancements in the documentation and on-line help tools provide a road map for clients wanting to take advantage of the software improvements. Optional on-site services are available to expedite the education process related to new release capabilities.

• Provide weekly status updates on all open issues.

• Schedule quarterly conference calls with you and senior Amtech management.

• An on-site visit at your location so they get to know your business first hand, and you get to know them.

Platinum Support is available to all Imaginera ERP customers for just a 25% premium over your standard support costs.

What are you waiting for? UPGRADE TO PLATINUM SUPPORT TODAY!