Customer Support - User Community

Amtech has made a generous donation of 1200 hours of programming time bi-annually for enhancements the Users Group identifies. At the present time the only avenue for enhancement submission is through the User Group meetings. During each meeting, a large block of time is dedicated to enhancement submission and prioritization. Ten enhancements from each meeting are submitted to programming for completion. Not only do the meeting attendees prioritize the new enhancements, but they can also choose enhancements submitted from a previous meeting to form the "top ten" that goes to programming. The "top ten" is established by each attendee voting for five different enhancements, new or old. All votes are tallied, and the ten enhancements with the most votes become the current "top ten". During each User Group meeting, the latest batch of enhancements will be shown through a demo. Meeting attendees will be the first to see and use the latest enhancements that are completed.

If your enhancements are not selected for the "top ten", you have several other options. First, your issue may make the "top ten" during the next meeting. (All enhancement suggestions that receive a vote will automatically be reviewed at the next meeting if they fail to gather enough support at the current meeting.) Second, if four other people voted for your enhancement, chances are they might be willing to share the cost and you could have it completed at a substantial savings to your company.

One of the goals is to provide improved enhancements tracking/accountability to the users. You can see the current enhancement list in the files section on both AUGC and AUGF. Please remember you may always see the list through Amtech's Remedy site by logging in with:
fold01/fold01   (username/password)
corg01/corg01   (Either login will show all enhancements.)

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