Hot line support:
Futura analyst provide hot line phone support. Skill sets range from former Industry estimators, sales service managers, and controllers to systems technicians.

Call tracking:
Calls are handled with the assistance of an Automatic Call Distribution (ACD) system. This electronic phone system monitors calls, response times and resolutions to act as an on-going improvement tool in our efforts to provide superb customer service. Additionally, all calls are logged into our in-house help desk tracking system which helps us to build response scripts for repeated questions.