Using the latest technology, we are able to keep monitor your IT infrastructure 24 hours a day, 7 days a week. Our certified technical support engineers know if you have a problem, often before you do, and they can initiate corrective action immediately, saving you valuable time and money on costly downtime.
We monitor your network with a Remote Monitoring Tool that sends us alerts when certain activities reach designated thresholds. If there is a critical alert raised, our engineers troubleshoot and fix the issue immediately, escalating the issue to the appropriate people when neccessary. Thresholds are set to monitor disk capacity, memory usage and CPU utilization to ensure your network stays up and running.
Also, as part of our Remote Monitoring services, we provide all customers with a monthly status report intended to give a summary of the overall network health, along with recommendations on improving network performance (if applicable).